Lake Crackenback Resort

We booked the Mountain Hotel Suite expecting to be in a Hotel. However it’s a mountain resort made up of units, apartments and houses. Our Mountain Hotel Suite with promised Mountain Views was a ground floor room with a view of our car and the car for the room upstairs. It was a duplex with an adjoining door for the upstairs room. The room itself was gorgeous, extremely well appointed but who wants to look out at their car all day? Also, there was nought in the way of privacy. To enjoy the view you would have to have the blinds open meaning anyone and everyone gets a view of you in bed. Reception promptly closes at 5pm and there are NO PHONES in the units. So you have to go back to reception to use the phone there for after hours. Fortunately the very lovely Bobbie (she was lovely when she checked us in, warm, kind and knowledgeable) let us back in - I note she didn’t have to do this as it was already 5.10pm When we explained that the room wasn’t in keeping with what we were expecting, she, and her colleague from reservations, Kate, went to great lengths to move us. Whilst we offered to pay for any change/upgrade they wouldn’t hear of it - they only wanted to make our stay relaxing and enjoyable. We were moved to another unit (which was superior) but more importantly, private, quiet, and with uninterrupted mountains views. Fulfilling our expectations and more. Thank you Bobbi and Kate for making our stay so much more than it could have been.

I haven't stayed over night yet in any of the resorts accommodation yet so I cannot comment on that. Although, I have spent plenty of time at Lake crackenback doing activities such as golf, archery, hiking, fishing, exploring and mountain bike riding. All activities are of high standards and all equipment hired at one simple shop. The place is gorgeous and depending on the time of year you are here determines the activities available. I did a loop track on my mountain bike which was free to ride and even free rather secure parking areas. Everybody you seem to meet around the place has a smile on there face or is happy to be there. So if your either passing by or planning a luxury weekend at the spa, crackenback resort seems to provide this at a true 5 star level.

At the nearby Crackenback resort there is a very nice resort where you can relax and enjoy some nice food in the restaurant as well as relax and enjoy the view. The Accor group is responsible for the management of this resort. In addition to the many outdoor activities for the children in the area, there are also some beautiful vantage points from which you can take some pictures. This place is nice and quiet, there is plenty of parking space available in this area, and the neighborhood is well kept.

I give overall 4 stars rating. The location is very nice with lake views. Room is ok and spacious but facilities are a bit outdated. No wifi. Water from the tap is not that clear but a little yellowish. As high labour cost in AU, the staff is limited. No room service during the stay is understandable. Breakfast is disappointed. Very little choice and amount. If you get there at 9:30, not much will be left. The food quality is also not ideal. The other restaurant for dinner is just OK.

Great spot to stay, loads to do at the resort and a great spot to access the ski tube which is 2 mins away. They even provide a shuttle to and from the ski tube! Buffet breakfast is top notch. Saw lots of wildlife in the walks around the property, wombats, wallabies, deer and lots of birds. Been coming for five years and the kids have loved it too